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Anyone can raise a concern or make a complaint about a CTAA Student, Practitioner or Course Provider member that is listed on our directory.

CTAA will undertake to deal with the complaint in a timely and sensitive manner and to follow our procedure to ensure a fair outcome to all involved & concerned.

Office Work

making a complaint

Often the simplest way of resolving disagreements or concerns is to speak to your therapist to see if they can put things right. A formal complaints process is stressful for both parties, and we therefore recommend that you try to resolve your concerns with your therapist before lodging a formal complaint with us here at CTAA.

However, if you don’t feel comfortable talking to your therapist about your concerns, you may choose to use our complaints process.

You can do this by contacting us on email here:

CTAA Complaints procedure

CTAA Complaints Procedure provides a centralised and transparent process for considering complaints or concerns by members of the public and clients about therapists. We are able to consider complaints about any therapist who is on our CTAA directory when the complaint is made.

We aim to ensure that the therapists on our directory:

  • have the skills, knowledge and character to work safely and effectively with clients

  • behave in a way that safeguards public safety and maintains confidence in the therapy profession.

We will look into cases where there is evidence that calls into question a therapist’s suitability to be on our register.


Examples of this include instances where a therapist may have:

  • been dishonest

  • behaved in a way that causes harm or distress to a client

  • breached client confidentiality.

We will also consider complaints about a therapist who is unable to meet our professional standards because of a drug or alcohol problem.

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